FREQUENTLY ASKED QUESTIONS
How is Elite Entertainment able to offer so many tickets
for so many events?
Elite Entertainment has been in the ticket business for over 20 years. We pride ourselves in providing superior
customer service to our many clients.
Through our network of contacts, we are able to provide excellent
seating options and entertainment solutions to large corporate accounts and
individual consumers alike. You will
find tickets for virtually every major sporting event theater and concert on
our site. If you can't find the tickets you want, call us! We're happy to help
you locate great seats to any event, anywhere.
All tickets listed on EliteTixx.com are 100% guaranteed or your money
back.
How do I know
that the tickets listed on EliteTixx.com are authentic?
We go to great lengths to make sure that the products we sell are authentic.
You can shop our site with confidence knowing that all tickets listed on
EliteTixx.com are 100% authentic or your money back. You'll only find
legitimate tickets listed on EliteTixx.com. We guarantee it.
What are your
office hours and locations?
Our office is open Monday thru Friday, 9 am to 5 pm (Eastern Time). On weekends we also have staff on call in
case of emergencies or for events taking place over the weekend. Of
course, you are free to shop our Web site for tickets 24 hours a day, 7 days a
week.
Elite Entertainment
7 Reuten Drive
Suite H
Closter, NJ 07624
Toll Free: (866) 489-9233
Fax: (201)358-1077
sales@elitetixx.com
Hours:
Monday thru Friday, 9 am – 5 pm (Eastern Time)
Saturday-Sunday, Staff is on call
PRIVACY & SECURITY
What is your
Privacy Policy?
Elite Entertainment is firmly committed to protecting your personal information
while you are shopping on our site. Please click here to view our Privacy
Policy.
How do I know
that my transaction is secure and that my personal information is protected?
All transactions conducted on our Web site through a secure browser are
protected by SSL software, the industry standard and the best software
available today for secure online commerce. We invite you to shop with confidence of
knowing that your personal information is protected at all times.
BUYING TICKETS
Where can I
review your Sales Terms & Conditions?
To view our Sales Terms & Conditions, please click here
What types of
payment do you accept?
CREDIT CARD
We accept VISA, MasterCard, American Express and Discover. All prices listed
are in U.S. Dollars (USD). The billing address will be verified with your
credit card company so you must use the exact address where your statements are
sent. Should you require that the order be shipped to an alternate address we
may require faxed authorization from you. The faxed authorization will include
a signed copy of the Card Holder Verification Form along with legible copies of
your driver's license and the credit card used during the purchase. This is
done to protect both you and Elite Entertainment against fraudulent credit card
use.
CASH
Cash will only be accepted in person at our office located in Closter, New
Jersey.
PERSONAL CHECK
Elite Entertainment does not accept personal checks.
CASHIERS CHECK OR MONEY ORDER
Payment by cashiers check or money order may not be
available on all ticket orders. If your request can be handled, the tickets may
be held for up to 24 hours. The cashiers check or money order must be sent to
us using an overnight delivery service. Payment by money order will also be
accepted in person at our office located in Closter, New Jersey.
How are my tickets shipped?
All tickets shipped will be done so via an express delivery
service (i.e., Federal Express, Express Mail, messenger, etc.) and will require
a signature. We use express delivery services requiring signature to ensure
that your tickets arrive safely and that their location can be tracked at any
time. All credit cards are charged upon confirmation/ finalization. It is your
responsibility to track your package and to be available to accept the package.
You agree to provide us with a secure delivery location and authorize someone
at that address to act as your agent in your absence to accept delivery of the
package. If you provide a delivery location other than your credit card billing
location, you hereby specifically agree to be responsible for that delivery and
the tickets once delivered to the address you specify. You agree not to dispute
such charges. Your expected ticket arrival date is based on the actual date we
ship the order.
What are the shipping time frames and what charges will I pay?
Please note that some orders will require 1-2 days processing time. The
delivery method of your order is from the day that we ship the order, not the day the order is placed. All delivery times are subject to availability in your delivery area.
Any other special delivery requirements can be quoted as requested.
UNITED STATES
FedEx Express Saver $12.00
FedEx 2 Day Delivery $15.00
FedEx Standard Delivery
$20.00
FedEx Priority
Overnight Delivery $25.00
FedEx Saturday Priority Delivery $30.00
Special Handling Delivery $15.00
(Special Handling can include, but not limited to, will call, pick up from
other locations, courier service within Manhattan, etc.)
Courier service
outside of the Manhattan area will be quoted upon request.
INTERNATIONAL SHIPPING RATES
International Delivery $35.00
All prices are in US dollars.
How can I track
my order?
Your Elite Entertainment invoice lists your estimated ship date and the Federal
Express tracking number. You may track your package at www.FedEx.com anytime to be sure you are
available to sign for the package. If
your tickets do not arrive when expected please contact us.
When can I
expect delivery of my tickets?
All delivery options are based upon the date the tickets ship, not the date you placed the order. If the event tickets for your order are not currently available, they
will be shipped as soon as they are received.
Some events will not ship until 2 weeks before the show. We'll
send you an email, with a tracking number, when your order is ready to ship.
Shipments via FedEx Standard delivery will be delivered approximately 2
business days (not including Saturday or Sunday) after your order is shipped.
FedEx Overnight Delivery will be delivered the next business day after it
ships. If we are unable to ship your tickets in time for this event, we will
contact you to set up an alternate delivery method. Please note that some tickets require 1-2 days
processing time. All event ticket order
delivery times are subject to availability in your area.
I purchased
tickets from EliteTixx.com but cannot attend the event. What is your
refund/return policy?
There are no refunds, exchanges, or cancellations on any order once it is
submitted to us. This policy is in place
because when you purchase your tickets we secure and acquire those tickets for
you and are not able to recover our costs. Please order tickets only after you
are certain you want them. For information on how to resell tickets that you
purchased from us, please call us at 1-800-583-8499.
What if my event
is cancelled?
If an event is cancelled, we will provide a full refund for the amount that you
paid for the tickets. Refunds are not offered for cancellations due to an act
of God (rainout, earthquake, flood, etc.) or if a show is cancelled and refunds
are not offered by the box office. Any shipping charges are not refundable. TICKETS
MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE
CANCELLATION. We suggest returning tickets via certified
mail or using a carrier that can provide you with proof of delivery. Send
tickets to: Cancelled Event (Invoice #_________), 7 Reuten Drive, Suite H,
Closter, NJ 07624. In case of a rainout or strike for a sporting event, no
refunds will be made. The refund policy for rained-out events will be
determined on a case by case basis by the team and we will attempt to notify
you of what actions should be taken. In all other instances mentioned above we
will attempt in every case to obtain a refund from the original seller of the
tickets; however, no refund or percentage of refund can be guaranteed.
What if my event
is postponed?
If an event is postponed or rescheduled, the tickets will be honored for the
rescheduled event date. New tickets will not need to be issued for most
rescheduled events or postponements. As we are not able to recover our costs on
the tickets that we acquired for you, we in turn are unable to offer customers
refunds on postponed or rescheduled events.
What if my
tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately,
tickets cannot be replaced if they are lost, stolen, or damaged. Please note
that direct sunlight or heat can damage some tickets.
Will my seats be
together?
Yes, the tickets purchased in a single listing will be seated together, unless you
are told otherwise. Please review the
ticket notes before making your final selection. The term piggy back refers to
the same seats numbers but they are in two consecutive rows (one directly
behind the other). Some venues will have
even or odd numbered seats that are also consecutive.
Why are my
tickets printed on a sheet of paper?
These tickets showcase the newest form of tickets or e-tickets technology and
are your actual tickets. They are valid and 100% legitimate. Each ticket
features a unique bar code that is scanned at the gate of the venue, just like
a hard ticket in which most customers are accustomed. Make sure you bring these
tickets with you to the event as you will not be admitted without them. Simply
present your ticket at the gate, the attendant will scan them, and you will be
admitted. Do not copy your tickets as the venue will only allow one entry per
unique bar code. Make sure you keep your ticket in a safe place and protect it
as you would any other ticket.
Why does
somebody else's name appear on my ticket? Did I receive the wrong tickets?
These are your tickets. The name that appears may have been the original
purchaser of the ticket. Tickets are transferable and these are now your
tickets. Enjoy!
Can I put
tickets on hold?
As a courtesy, Elite Entertainment will put tickets on hold for you. We will do our best to give you as much time
as you need, however, in some circumstances long holds are not possible. We will let you know how long we can hold
them for you.
Why a service
charge?
For orders placed through EliteTixx.com where we have to procure the seats from
other vendors, you will see a service charge.
The service charge helps us recover some of the costs associated with
processing payments, securing and shipping tickets, as well as guaranteeing
that every ticket on the site is authentic.
If you have any questions regarding service charges, don’t hesitate to
ask.
SELLING TICKETS
If you have tickets to sell, you can offer them to Elite Entertainment on a
consignment basis.
For tickets sold on consignment, 85% of the sale price is paid to the seller.
Consignments are settled on a weekly basis, even if only some of the seller's
tickets have been sold. The seller has the right to take his/her consignment
tickets back at any time, in which event, the seller is responsible for
shipping charges.
TICKET BROKERS
What is a ticket
broker?
A broker is defined as "One hired for a fee to negotiate purchases,
contracts, or sales." A ticket broker does just that. There are people who
want to sell their tickets and there are also people who want to buy those same
tickets. There are two ways that a broker can do this. The broker can buy the
tickets outright from the seller and hope that they can sell them. If the
market drops or the tickets don't get sold the broker incurs the loss. The
second way is the broker could take the tickets from the seller on consignment
and keep a fee if they are sold. Either way a ticket broker puts the buyers and
the sellers together for a fee.
Why are the tickets
on your site listed above face value?
Licensed ticket brokers generally sell their tickets at prices above face
value. This price is known as the ticket's "market value." The only
place you can purchase tickets at face value is through Ticketmaster or a venue
box office. However, it is important to note that these primary sellers often
charge additional service fees—creating actual prices that are higher than the
amount listed on the face of the ticket.
Ticket brokers specialize in obtaining desirable seats for high-demand and
sold-out events. They get these tickets from a variety of sources including
season ticket holders and individuals who have extra tickets for events. To
obtain these high-demand tickets, brokers pay a premium, or a price often well
above face value. They then sell these tickets at market value. The market
value price for a ticket is determined by many factors including seat location,
supply and demand, date and location of event, etc.
Our ultimate goal is to provide our customers with the greatest selection of
event tickets at competitive prices.
SPECIAL NOTE ABOUT US OPEN TENNIS CHAMPIONSHIPS: If you purchased a ticket for the US Open Tennis
Championships, and the USTA (US Tennis Association) cancels that particular US
Open session due to inclement weather, Elite Entertainment will provide a
refund of the amount paid by the purchaser of the US Open ticket(s) (excluding
processing and shipping fees).